Refund and Returns Policy

Last updated: August 2026

Payment Method

We currently accept Cash on Delivery (COD) only — no online payments are collected upfront. Because of this, "refunds" mostly apply to orders that are cancelled before delivery, or returns accepted after delivery (see our Returns & Exchanges policy for eligibility).

When a Refund Applies

• You paid a delivery agent and the order was later found damaged, wrong, or missing items.

• An eligible return was picked up and passed inspection.

• A coupon or promotional discount was applied but the order was later cancelled.

How Refunds Are Issued

Approved refunds are sent via bank transfer or UPI to the details you provide our support team — we don't store your bank details on our systems. Refunds are typically processed within 5–7 business days of approval.

Cancelling Before Delivery

Since payment is collected on delivery, cancelling an order before it ships or is delivered requires no refund — simply contact support or cancel from My Orders if the order hasn't shipped yet.

Questions About a Refund?

Email support@gulgules.com with your order number and we'll get back to you within 24–48 hours.